Hello,
I am not sure where to lodge complaint against this matter.
So I paid $1110 to training institute called AHPTS in Parramatta, Sydney on 22nd August 2018, the course was suppose to start in September. When I called a week earlier to confirm the dates, they said instructor passed away. Then after they stopped replying to my calls, emails and messages.
I lodged a complaint with office of fair trading and even they couldn't reach them. They adviced me to lodge complaint with NCAT.
I then emailed AHPTS, that lodging a legal complaint against them. They suddenly replied that they are going to refund my money. Now its been 2 weeks no reply again.
Please guide me on how and where I should lodge the complain and what it would cost.
I am not sure where to lodge complaint against this matter.
So I paid $1110 to training institute called AHPTS in Parramatta, Sydney on 22nd August 2018, the course was suppose to start in September. When I called a week earlier to confirm the dates, they said instructor passed away. Then after they stopped replying to my calls, emails and messages.
I lodged a complaint with office of fair trading and even they couldn't reach them. They adviced me to lodge complaint with NCAT.
I then emailed AHPTS, that lodging a legal complaint against them. They suddenly replied that they are going to refund my money. Now its been 2 weeks no reply again.
Please guide me on how and where I should lodge the complain and what it would cost.