australian consumer law

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    VIC Credit Instead of Refund When Booking Cancelled - Australian Consumer Law?

    I made a booking to go Axe throwing with some friends, but now the facility has been shut down because of Coronavirus. I was expecting a refund, because they are not providing the service I purchased on the day I requested. However the email I got from them advised I will get a credit instead...
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    QLD Requirements for Not for Profit Fundraising Transparency?

    Does anybody know the reporting/transparency requirements for Not For Profit fundraising? Specifically - a Queensland-based sporting club is raising money to send a specific team to an event in 2020. If they hold fundraisers that are promoted specifically for this purpose, do the club and...
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    VIC Is it illegal for Harvey Norman to sell a rug above retail price?

    The Harvey Normans from Watergardens in Victoria sold us a rug for $340. We thought that was a bargain as David, the salesclerk, stated that the retail price was $699 and $340 was the discounted price. When we arrived home, we realised the rug was damaged and we were unsatisfied with the quality...
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    NSW Car with Issues from Gumtree - What to Do?

    I bought a car from a private dealer 1 week ago and he informed me that rego was paid for a year. He also put this information in the ad on Gumtree but when registering the car in my name I was informed that rego was expired and it needs to do the pink slip. I took the car to the mechanic and...
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    QLD Australian Consumer Law - Item Received Not in Working Condition?

    I'm in QLD and I traded with someone from SA for computer parts. It was a 2-way exchange so we had both sent items to each other. He claimed that it was in good working condition but upon receiving it, it does not work and is in bad condition and I'm wondering what steps I take from here under...
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    SA Car with Engine Problem from Dealer - Help?

    We bought a car from a dealer. During the inspection, we already pointed out that there is a thick white smoke coming out of the exhaust upon start-up and he said that it’s normal and that it should get resolved by driving for 500km with 98 petrol. Since then, we had a flat battery, worn wipers...
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    QLD Australian Consumer Law on Hidden Defect on a Motorcycle?

    Hello, About a month ago, I bought a 2005 YAMAHA R6 from a private dealer for 3800$. During the first interview with the dealer, I inspected the bike as much as I could (I have a record of this) but I didn't find anything suspicious. The ad on gumtree was marking the bike as 'already crashed'...
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    NSW Faulty Pool Manufactured 2014-2015 - Australian Consumer Law Solicitor?

    Faulty manufactured pools, pools with a faulty gel coat. Pools cracking and turning white. Manufacturer blames supplier of gel coat blah blah blah... Manufacturer most likely (as evidence suggests) had/has no insurance for affected pools(150+) The manufacturer claims to have had a supplier of...
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    NSW Transactions Covered by Australian Consumer Law?

    I am trying to understand what sort of transactions are covered under the Australian Consumer Law? If I buy or sell my personal laptop to an individual, is that covered under Australian Consumer Law? For example, I buy a laptop from someone (not a shop but an individual) and find the laptop to...
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    QLD Confirmation Letter from Holiday Accommodation Legally Binding - Australian Consumer Law?

    Friends and I have a sporting event to attend so a month ago. We booked a holiday apartment in Broadbeach QLD for 15 nights in May. We booked through Booking.com, and received a full confirmation including price from them. Now they have emailed and said that they made a mistake in the price...