australian consumer law

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The Australian Consumer Laws (ACL), being Schedule 2 to the Competition and Consumer Act 2010, is uniform legislation for consumer protection, applying as a law of the Commonwealth of Australia and is incorporated into the law of each of Australia's states and territories. The law commenced on 1 January 2011, replacing 20 different consumer laws across the Commonwealth and the states and territories, although certain other Acts continue to be in force.

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  1. jdogga

    NSW Consumer law warranties if dealership sells faulty car - "As is"

    Hello, I am trying to determine who is liable for car issues and whether a clause included by a dealership on purchase waives statutory warranties or guarantees under the ACL. I purchased a 2012 Mazda cx5 diesel odometer around 114,500 from a second-hand car dealership in NSW in mid-January...
  2. adilor

    ACL motor dealers state legislation

    I was just looking into the Motor Dealers and Repairers Act in NSW and noticed that before 2021, NSW dealers were protected from UCT under the ACL while other dealers in other states may not have been? Before 2021 the Franchising Code of Conduct did not offer UCT but instead unconscionable...
  3. cling1

    Contract dispute with personal trainer.

    So I’ve signed a contract with a personal trainer ill attach the image. Basically i agreed to train with him 4 times per week for $50 per session. He has constantly cancelled sessions on me with only a few hours notice and has been showing up late constantly. He does not prepare for our sessions...
  4. N

    VIC Illegal auction

    I am needing urgent help regarding a matter that pertains to a storage company. The storage company has declined for me to make payment to retrieve my goods which they had listed for auction despite me calling to make payment over the phone as I had done previously. I called before the...
  5. L

    VIC Credit Instead of Refund When Booking Cancelled - Australian Consumer Law?

    I made a booking to go Axe throwing with some friends, but now the facility has been shut down because of Coronavirus. I was expecting a refund, because they are not providing the service I purchased on the day I requested. However the email I got from them advised I will get a credit instead...
  6. P

    QLD Requirements for Not for Profit Fundraising Transparency?

    Does anybody know the reporting/transparency requirements for Not For Profit fundraising? Specifically - a Queensland-based sporting club is raising money to send a specific team to an event in 2020. If they hold fundraisers that are promoted specifically for this purpose, do the club and...
  7. T

    VIC Is it illegal for Harvey Norman to sell a rug above retail price?

    The Harvey Normans from Watergardens in Victoria sold us a rug for $340. We thought that was a bargain as David, the salesclerk, stated that the retail price was $699 and $340 was the discounted price. When we arrived home, we realised the rug was damaged and we were unsatisfied with the quality...
  8. P

    NSW Car with Issues from Gumtree - What to Do?

    I bought a car from a private dealer 1 week ago and he informed me that rego was paid for a year. He also put this information in the ad on Gumtree but when registering the car in my name I was informed that rego was expired and it needs to do the pink slip. I took the car to the mechanic and...
  9. R

    QLD Australian Consumer Law - Item Received Not in Working Condition?

    I'm in QLD and I traded with someone from SA for computer parts. It was a 2-way exchange so we had both sent items to each other. He claimed that it was in good working condition but upon receiving it, it does not work and is in bad condition and I'm wondering what steps I take from here under...
  10. S

    SA Car with Engine Problem from Dealer - Help?

    We bought a car from a dealer. During the inspection, we already pointed out that there is a thick white smoke coming out of the exhaust upon start-up and he said that it’s normal and that it should get resolved by driving for 500km with 98 petrol. Since then, we had a flat battery, worn wipers...