cooling off period

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In consumer rights legislation and practice, a cooling-off period is a period of time following a purchase when the purchaser may choose to cancel a purchase, and return goods which have been supplied, for any reason, and obtain a full refund.

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  1. Joby

    VIC Query on applicability of cooling off period and reimbursement

    Dear Team, I was approached over telephone (tele-marketing) by a financial (share market) advisor / port folio management company based in Sydney (in the pretext that I had queried about their services in their facebook - I later on confirmed that this was a fake claim they chose to introduce)...
  2. A

    QLD Dealer used car cooling off period

    Just wondering how the cooling off period in QLD works. If I buy (pay in full) a used car from a dealer, and upon taking possession of it, drive immediately to an independent mechanic for the sole purpose of an inspection, has my cooling off period ended? thanks!
  3. Kirsten

    VIC Mandatory Cooling Off Period in Victoria?

    I joined a new gym (3 hours ago) which I have decided is out of my price range - I felt quite pressured to sign while I was there. In the contract it says once you have signed this contract there are no refunds. I was wondering if Victoria has a mandatory cooling off period as it seems other...
  4. R

    VIC Domestic Buildings Contract Act Cooling off period

    Hi All, Last year i entered into a building contract. The project went south rather quickly as they had made commitments to complete the project by Christmas, but were aware that material they required would not be delivered until mid January the following year. One of the major issues with the...
  5. D

    QLD Cooling off period purchace at shopping center

    Hi - My mother was at a shopping center where they were selling beds in the center court. She paid a deposit for a bed to be delivered with the balance to be paid on delivery. What I am hoping for someone to inform me if there is a cooling off period for her order. She has changed her mind...
  6. S

    Carport Contract cooling off period?

    Hi I have had a quote for a carport done by australian outdoor living in SA and I was asked whether I wanted a roller door with the carport which i said yes, we agreed on a price and i signed the contract. The form is very vague no dimensions or anything and there was no mention of a roller...
  7. S

    TAS Can I Still Receive Item Under Australian Consumer Law?

    I just purchased an item online for a price 'too good to be true.' This was then brought to my attention by the business that the item was incorrectly priced and that I owed an extra (x) amount to receive this item. I responded with, 'I'll just have a refund instead.' They refunded me the...
  8. R

    VIC Car Broker Refusing Refund of Deposit - What to Do?

    On 16 Oct 2016, I submitted an inquiry regarding a new Mazda 3 SP25 GT BN series on the website of Private Fleet. On 17 Oct, the sales representative called me. I told him over the phone the car I wanted was a Mazda 3 SP25 GT BN series' most recent model. He came back with a few prices...
  9. David Chang

    NSW Cooling Off Period - Purchasing Property Before the Auction?

    We are keen to purchase a property pre-auction date and the agent has stated that the owner is open to discussion. At this stage, we're prepared to pay the deposit subject to due diligence reports (building & pest inspection and strata report) should the owner accept our offer and also...
  10. P

    NSW Is There a Cooling Off Period for Financial Agreements?

    Is there a cooling off period after signing a financial agreement?