Hi,
I bought a brand new car from Volkswagen dealership in February. Since then, the car has had two major stops. The first time was on 4 July & 28 July and gave error messages along the lines of "Gearbox not available"...
So I called Volkswagen Assist and they sent an Electrician. He said I need to take the car back to the Volkswagen service centre as soon as possible as it was unsafe for me to drive the car. So I took the car home and I towed it to them the following day. They had it checked and assessed, but they called me after a few days and said that they can't seem to identify the problem and that I come and pick up the car.
The second time it stopped with the same problem and the Volkswagen Electrician which was sent by Volkswagen Assist said it was the Gearbox and I should get it towed straight to Volkswagen service, so he organised the tow truck.
It was 11:00pm when the tow truck arrived. He picked up the car and was going to tow it the following day. After two days, which I believe was (Friday), the service team inspected the car and they told that they can't identify the problem and they sent a copy of the report to Volkswagen head office for reviewing.
On Monday, I rang to see if they received a reply, but they said not yet, and that they would ring me back on Tuesday. So they rang or I rang, I don't remember and they said that the transmission had to be replaced, so I told them as it is a major fault, I don't want the transmission. In fact I want a full refund as the car was not performing to it standard. They advised I should speak to Volkswagen Sales or head office, which I did but they refused.
I also lodged an application with the Office of Fair Trading and the person that was in charge of my case left a couple of message for them to call back, but ignored him so he went to Volkswagen Liverpool, which is where I bought the car from and spoke to the Manager. He refused by request of a refund.
The Fair Trading Representative advised I should to Tribunal. I have lodge an application and I just want to know what my Legal Rights are under Australian Consumer Law.
Thanks
I bought a brand new car from Volkswagen dealership in February. Since then, the car has had two major stops. The first time was on 4 July & 28 July and gave error messages along the lines of "Gearbox not available"...
So I called Volkswagen Assist and they sent an Electrician. He said I need to take the car back to the Volkswagen service centre as soon as possible as it was unsafe for me to drive the car. So I took the car home and I towed it to them the following day. They had it checked and assessed, but they called me after a few days and said that they can't seem to identify the problem and that I come and pick up the car.
The second time it stopped with the same problem and the Volkswagen Electrician which was sent by Volkswagen Assist said it was the Gearbox and I should get it towed straight to Volkswagen service, so he organised the tow truck.
It was 11:00pm when the tow truck arrived. He picked up the car and was going to tow it the following day. After two days, which I believe was (Friday), the service team inspected the car and they told that they can't identify the problem and they sent a copy of the report to Volkswagen head office for reviewing.
On Monday, I rang to see if they received a reply, but they said not yet, and that they would ring me back on Tuesday. So they rang or I rang, I don't remember and they said that the transmission had to be replaced, so I told them as it is a major fault, I don't want the transmission. In fact I want a full refund as the car was not performing to it standard. They advised I should speak to Volkswagen Sales or head office, which I did but they refused.
I also lodged an application with the Office of Fair Trading and the person that was in charge of my case left a couple of message for them to call back, but ignored him so he went to Volkswagen Liverpool, which is where I bought the car from and spoke to the Manager. He refused by request of a refund.
The Fair Trading Representative advised I should to Tribunal. I have lodge an application and I just want to know what my Legal Rights are under Australian Consumer Law.
Thanks