1.2 Personal information is defined in the Privacy Act and means information or an opinion that can be associated with a specific person, or can be used to identify that person. Information that has been made anonymous or aggregated so that it cannot be used, whether in combination with other information or otherwise, to identify a specific person is not personal information.
2.1 LawAnswers.com.au only collects personal information for the purposes of conducting Our business as an online legal information website. The personal information We collect from you will include information you give Us when you:
(a) register to the Website;
(b) publish or otherwise contribute information to the Website; or
(c) contact us in person, by phone or in writing (whether electronic, via our communication tools or otherwise).
We also collect personal when you visit and/or use the Website, in which case, We record information sent to us by your computer, mobile device or other access device; and from third parties such as Our related entities, service providers to Us, operators of linked websites and applications on your computer or mobile device.
2.2 The personal information that We collect may include, but is not limited to:
(a) your name;
(b) your contact details including your email address;
(c) records and content of communications with Us or any other person including when using Website communication tools; personal information you provide to Us through any correspondence (including email correspondence) or shared by you from other social media such as Facebook;
(d) personal information based on your interaction with, or activities on, the Website and its content and advertising, including computer and mobile device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the Website, mobile network information, time, date, referring URL, the type of operating system and browser, IP address and standard web log data; and
(e) your payment information if you make purcase using our Website.
2.3 We may collect personal information from you even though you are not a registered user but is given to Us in the course of using our Website or in the preparation of entering into a transaction with Us.
2.4 Where reasonably practicable, We attempt to collect information directly from you. When We collect information, We will generally explain what information We are collecting, why We are collecting it, who We give it to and how We will use or disclose it except where those matters will be obvious from the circumstances.
2.5 If We collect information about you from someone else, We will take reasonable steps to ensure that you are made aware of the matters listed in clause 2.4.
2.6 We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
3.1 We collect, use and store personal information about you to provide you with access to the Website and for services to be provided to you by third parties.
3.2 You consent to us collecting, using, storing and sharing your personal information to:
(a) operate the Website, generate content and provide customer support (including updates and improvements);
(b) allow third parties to provide the services requested by you;
(c) research, develop and improve Our services;
(d) to conduct surveys to determine use and satisfaction with Our services;
(e) to generate statistics in relation to the Website;
(i) contact you by using the contact details you have provided, by way of email, phone (voice or text) or post;
(j) aggregate and/or make anonymous your personal information, so that it cannot be used, whether in combination with other information or otherwise, to identify you;
(k) notify you about the Website and updates to the Website from time to time; or
(l) supply you with generalised, targeted or personalised marketing, advertising and promotional notices, offers and communications based on your preferences.
4.2 You may opt out of receiving Our marketing, advertising and promotional notices, offers and communications by notifying Us in writing at the email address below.
5.1 LawAnswers.com.au does not sell personal information. However, you agree that We may disclose your personal information in Australia and overseas to:
(a) advertise the Website;
(c) comply with any applicable law, request by a government agency or regulatory authority or court order;
(d) respond to or resolve claims that a person has violated the rights of others;
(e) protect a person’s rights, property or safety;
(f) Our directors, staff, contractors, professional advisers and related entities;
(g) outsourced service providers who assist Us to provide Our services such as information technology providers, payment processors, customer service vendors and marketing advisers (including in relation to fraud investigations and Website operations);
(h) third parties to whom you expressly ask Us to send, or consent to Us sending, your personal information; or
5.2 If LawAnswers.com.au provides your personal information to third parties, We take reasonable steps to ensure that these third parties have an adequate level of privacy protection.
6.1 We take reasonable steps to protect the personal information We hold against risks such as loss, unauthorised access, use, modification or disclosure or other forms of misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
6.2 Our employees and contractors are required, as a condition of their employment, to treat personal information held by Us as confidential, and to maintain the confidentiality of that personal information.
7.1 When you visit our Website, We, and/or third parties, may place cookies on your web browser to manage and enhance the Website and improve Our business and the services provided to you.
7.2 Cookies may be used to:
(a) identify you as a user the Website;
(b) remember your Website preferences;
(c) customise, measure and optimise the effectiveness of the Website and Our advertising and marketing;
(d) analyse your usage of the Website so that We can make it even better; and
(e) for security purposes.
8.1 Under the Privacy Act, you have certain rights to access the personal information We collect and hold about you. You also have the right to ask Us to correct information about you that is inaccurate, incomplete or out of date.
8.2 Generally, subject to the exceptions of APP 12.3, We will allow you access to the personal information We hold about you within a reasonable time after it is requested.
8.3 To provide you with access to personal information We may hold about you, please identify the precise type/s of information requested, in writing, and include your phone number and other relevant contact details and forward this to our Privacy Officer at the address below. In the interests of protecting the privacy of individuals about whom We hold personal information, We will require that you verify your identity by enclosing a copy of a form of identification such as a current driver's licence or passport with your written request (this will be returned to you after your identity has been verified).
8.4 Ordinarily, We will not charge you for the cost of providing this type of access to records about you. However, if We do propose to charge you, We will advise you of the relevant charge before We provide you with access. If you wish to discuss our method of providing access, please contact Our Privacy Officer with your query. If you wish to change personal information that is inaccurate or out-of-date, please contact Our Privacy Officer via post or email displayed below.
8.5 Where We receive a request to correct information, We will take reasonable steps to consider the request and correct the information, having regard to the purpose for which it is held.
8.6 Our policy is to consider any requests for access or correction within 21 days of receipt.
9.3 To make a complaint about a breach of the Australian Privacy Principles, which includes how We handle your personal information, you may email or write to us at the address provided above. We will endeavour to respond to your complaint within a reasonable time after it is received (generally within 21 days). If you are not satisfied by Our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.