Hi , I bought a new car from kia dealership a year ago , shortly after I noticed a noise which I asked them to look at when they did the free service , they did not find anything. The noise is intermittent for the last year so again at the next service asked them to look at noise which now they are not doing as said it is a chacteristic of the car. What are my options as they will not even look into the noise , have also contacted kia Australia who spoke to the service manager and then told me exactly the same . I have asked who proved that the noise be a charceteristic and their qualification and also on which vehicles (model, year) it is a characteristic of . He came back and said senior technician but could not tell me which car models . if they will not even look into the noise on my car specifically what options do i have ?