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Audi Dealership Sold Car with Many Issues - Compensation?

Discussion in 'Australian Consumer Law Forum' started by Ashish, 21 August 2015.

  1. Ashish

    Ashish New Member

    20 August 2015
    Likes Received:
    I bought a new Audi A4 4 months ago. When I bought it, the car was fantastic to drive and had no issues. However, a week into driving I felt some vibration through the steering. When I complained, I was asked to bring the car in. Once checked, they said they couldn't feel any vibration and dismissed the claim. After about 2 months I also started hearing a very high pitched noise from the right side of the car. This time the dealership said it's consistent with the other cars for the same model.

    I went on to complain to Audi Australia. They sent a rep and once checked, they confirmed they could feel the vibration and hear the noise. They kept the car for 3 days and told me the issue was rectified. Once received, I drove the car and it was no different. I was then told they have checked with Audi Germany and this is consistent with the car and there are no issues. I was further told the car is under warranty and so I have nothing to worry about.

    To me, I think this is a rip off and should receive a full refund and compensation for it under Australian consumer law?
  2. Sarah J

    Sarah J Well-Known Member

    16 July 2014
    Likes Received:
    Hi Ashish,

    You may be protected under Australian Consumer Law. If it is an issue with the manufacturer of the car, you may seek directly from them, or the dealership.

    There are a number of articles that talk about faulty cars and the ACL, take a read of:
    You should be able to find your answer in these articles. Your next point of action should be talking with the Fair Trading department in your state or territory.
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