Yes.. They have the orders. How they work seems confusing but no mistaking Fridays is my time. Easily can be seen.Agree.... First course of action is to set up a meeting..
All childcare service providers must have a policy that clearly sets out procedural arrangements for the collection of children. State and territory licensing and regulatory processes for the provision of childcare services stipulate that a child may only be collected from a childcare service by a parent or authorised person. The National Quality Standards under the National Quality Framework reiterate this position. >>>> Source >>> Who can collect a child from child care? Legal issues in child care - Early Childhood Australia
I would be asking if they have a copy of the FC orders & if so, in the future, as a parent you be allowed collection during the times allocated... Not saying it will work, BUT, that is your first course of action.