Hi, I have a friend that works in retail, the store has recently been purchased by a new owner but is franchise, I don't mind revealing that it is IGA. Since the new owner has taken over there have been a number of questionable changes, such as rehiring all staff on new contracts forcing them into casual positions, and providing minimal hours so that most of the staff quit, making room for family members as new full time employees. I believe that this is legal, although immoral but I could be wrong. The most questionable practice however, is the instillation of new video surveillance. This surveillance can be accessed by the owner from home. A girl was recently fired for drinking from a water bottle in view of a customer. My friend now fears for her job and is currently looking for a new one. Is this practice of remote surveillance legal? does it breach personal information laws? I currently work in a large organisation and have asked HR about it, but they are also unsure as QLD law around this seems to be weak at best. Can anyone give me advice to pass on? my friend seems content to look for a new job but I find this practice disgusting and the owner despicable.