Hi there,
I own a 2016 Kia Sportage which I bought in February of 2017. In May of 2017, the vehicle started having shuddering issues. I took the vehicle in for a service to sort the issue out. When I picked up the vehicle, I was told that my model of sportage had a known shuddering issue and that a "temporary software" fix was applied to my vehicle and to contact them if I had any further issues.
The next day the car was still shuddering so I called the Eagers Kia service centre back to advise them and I was told there was nothing they could do until they recieved the proper full software fix from Kia Korea...they could not give me a timeline as to when that update would arrive. Fast forward to June 21st and the software update had arrived from Kia Korea and was installed.
4 days later the vehicle started shuddering again. I was told by my case manager the following day that they would have to contact the Australian engineers and get back to me. They didn't get back to me after a few days so I called back and was told the same thing again .. that they needed to discuss it with their engineers and they would get back to me. Another 2 days went by and no contact so I tried to call them this morning only to be told that my case manager was off sick and I would have to continue to wait... I've been waiting for well over 2 months now.
So my question is: How long is a "reasonable" amount of time to fix a nearly new vehicle?
I own a 2016 Kia Sportage which I bought in February of 2017. In May of 2017, the vehicle started having shuddering issues. I took the vehicle in for a service to sort the issue out. When I picked up the vehicle, I was told that my model of sportage had a known shuddering issue and that a "temporary software" fix was applied to my vehicle and to contact them if I had any further issues.
The next day the car was still shuddering so I called the Eagers Kia service centre back to advise them and I was told there was nothing they could do until they recieved the proper full software fix from Kia Korea...they could not give me a timeline as to when that update would arrive. Fast forward to June 21st and the software update had arrived from Kia Korea and was installed.
4 days later the vehicle started shuddering again. I was told by my case manager the following day that they would have to contact the Australian engineers and get back to me. They didn't get back to me after a few days so I called back and was told the same thing again .. that they needed to discuss it with their engineers and they would get back to me. Another 2 days went by and no contact so I tried to call them this morning only to be told that my case manager was off sick and I would have to continue to wait... I've been waiting for well over 2 months now.
So my question is: How long is a "reasonable" amount of time to fix a nearly new vehicle?