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VIC Workcover Claim - Complaint against Insurance Company - Pros and Cons?

Discussion in 'Personal Injury Law Forum' started by Hammer, 12 September 2015.

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  1. Hammer

    Hammer Active Member

    20 July 2015
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    I have a complaint against our Insurance Company's handling of my Workcover Claim relating to unethical decisions and unethical behavior of case manager. Without going into detail, I was wondering if anyone has a good knowledge of best steps and options.

    At this point I have only gone to the Insurance Company's own Complaints Department and I am not expecting much from them as they were barely even interested in hearing the complaint and allegations. Despite that, I believe that the allegations are solid and that the facts support certain wrongdoings. My options from here are Ombudsman, Workcover Authority, Local Minister or even press and as a last resort court action.

    Does anyone know the pros and cons of each and which is likely to be more independent to best investigate the case in a fair and unbiased way?
  2. JS79

    JS79 Well-Known Member

    2 October 2015
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    In my opinion, I would firstly look at complaining to the Ombudsman first as they are able to investigate the allegations that you have made against WorkCover. They will usually investigate the complaint in great detail. If the ombudsman fail to find any wrongdoing then the next step would be to go to the WorkCover Authority.
    Hammer likes this.
  3. Rod

    Rod Well-Known Member

    27 May 2014
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    Move up the position of your own legal action. Maybe place it second.

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