I have a complaint against our Insurance Company's handling of my Workcover Claim relating to unethical decisions and unethical behavior of case manager. Without going into detail, I was wondering if anyone has a good knowledge of best steps and options. At this point I have only gone to the Insurance Company's own Complaints Department and I am not expecting much from them as they were barely even interested in hearing the complaint and allegations. Despite that, I believe that the allegations are solid and that the facts support certain wrongdoings. My options from here are Ombudsman, Workcover Authority, Local Minister or even press and as a last resort court action. Does anyone know the pros and cons of each and which is likely to be more independent to best investigate the case in a fair and unbiased way?