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QLD Income Protection Insurance - Take This to Financial Ombudsman Service?

Discussion in 'Insurance Law Forum' started by Leah allen, 17 May 2016.

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  1. Leah allen

    Leah allen Member

    17 May 2016
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    My partner suffered an injury at work. We had income protection insurance and was accepted. After months of them threatening to cut off the benefits, they finally found a doctor who said he could be employed as a concreter, so they cancelled the policy and stopped payments. After 3 months of them putting us off with every request we made for the policy wording, or footage or doctor reports, we finally have appealed their decision with a lot of medical and professional evidence that shows he couldn't work doing anything that is in his job history as required.

    Their answer with the IDR panel was to send to their lawyers. We have requested details of the IDR panel but had no answers as they are supposed to be transparent and now the lawyer has requested 3 pages worth of information that is mostly irrelevant and refuse to ask answer any of our questions.

    The insurance company also sent through all of his medical and case histories to the lawyers with no approval from us or the disclosure we have signed with them stating that it was only for medical professionals only. I feel they have breached the privacy act and not supplied information required to us.

    Any hints for taking this to the Financial Ombudsman Service?

    Thanks all for your help and all ideas welcome
  2. Michael T

    Michael T Well-Known Member

    9 April 2014
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    Call FOS and have a conversation to see whether it is something they can assist with.

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