We recently changed Energy companies and upon getting a final bill, which was quite a lot higher than any bill we have ever received before and as my husband recently lost his job, I rang them to organise a payment plan because of financial hardship. I told them I am only able to pay a certain amount each fortnight as I am casual and my hours vary week to week from 3 hours to 20 hours, so until my husband gets another job, we will be managing from my wage only and that once my husband does get another job, we would easily be to pay the balance in full. I was told the amount I want to pay is not sufficient enough ( debt) and that I had to pay their amount by direct debit only. After a lot of discussion, I agreed to their total and said I would try my best to pay the higher agreed amount but said I would pay it manually not via direct debit. They did not want to accept these terms. In the end they finally set up a payment plan for 8 weeks only and after that time has lapsed I will need to pay out the remainder. I said to them from the start, "I want to pay the bill but in our current circumstances, I need the payment plan until my husband is employed again," which they were not happy about. I just want to know, am I allowed to specify an amount that we can afford to comfortably pay? Do they have to accept this amount? Can the payment plan be continuous with the minimal amount being paid without it stopping in 8 weeks time and us having a huge lump sum at the end? I would like to know where we stand in this situation. Thank you.