I have received a statement of claim and I am not 100% sure what to do. I have tried to resolve the issue with the company and they are extremely rude and unhelpful. I was making a payment plan and completed two payments for a debt I still apparently had after 2 years and I haven't received any letters just my account attempting to be debited $355 with a different direct debit user id. It took the company 1 week to provide me proof of attempts to contact me and still couldn't explain why I was debiting such a random amount. I tried making a finally payment arrangement before my payment plan and they wouldn't accept this, so I made the two payments and then they were trying to force me to pay the total amount by the 14/05 which I didn't as I was trying to continue my payment plan and I was then basically. spoken to in such a degrading manner via email and then received the statement of claim on the 18/05 after I sent an email on the 15/05 no reply. Please help!!