Hi,
My girlfriend and I recently flew back from Manchester to Melbourne (via Doha) with Qatar Airways.
We were bumped off our flight from Doha to Melbourne because they overbooked.
When discussing travel compensation, we were told by 3 different people (2 of which had to go ask their manager) that we would be compensated US$250. We were told that all we needed to do was go to the Melbourne office and it would be resolved there.
Once we arrived back in Australia, we contacted the Melbourne office and have been told instead to email head office in Doha as they can not handle compensation claims in Australia. After I insisted that I speak to someone in Australia that can handle the claim, I was told the manager would call me back (2 weeks ago) which didn't happen. We also emailed the address they gave us (over a week ago) and have not had a response from there either.
After contacting the Melbourne office again today, we were given the same answers and no amount of insisting was able to get a supervisor on the phone.
Is there another course of action we can take to follow this up?
Thank you in advance.
My girlfriend and I recently flew back from Manchester to Melbourne (via Doha) with Qatar Airways.
We were bumped off our flight from Doha to Melbourne because they overbooked.
When discussing travel compensation, we were told by 3 different people (2 of which had to go ask their manager) that we would be compensated US$250. We were told that all we needed to do was go to the Melbourne office and it would be resolved there.
Once we arrived back in Australia, we contacted the Melbourne office and have been told instead to email head office in Doha as they can not handle compensation claims in Australia. After I insisted that I speak to someone in Australia that can handle the claim, I was told the manager would call me back (2 weeks ago) which didn't happen. We also emailed the address they gave us (over a week ago) and have not had a response from there either.
After contacting the Melbourne office again today, we were given the same answers and no amount of insisting was able to get a supervisor on the phone.
Is there another course of action we can take to follow this up?
Thank you in advance.