consumer protection

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  1. A

    NSW Cost of tribunal appeal and associated charges

    Hi, I am in dispute with a seller who failed to supply me with an order (lights) in reasonable time (took them 22 days when their website said in stock and failed to communicate this to me during several subsequent opportunities). I raised this with FairTrading but they were unable to mediate...
  2. P

    SA Vendor's right to cancel after accepting payment

    Hi, Interested to see if I have any redress under the Consumer Law. On Saturday, I purchased a camera online from a major retailer. The order went through, payment was taken from my credit card and I received an order confirmation with delivery details. They've even started spamming me with...
  3. MrsC

    QLD Refund refused and I was misled

    I was phoned regarding a competition I had entered on FB, and though I didn’t win, I was offered a discounted place at a coaching event in May. I said that I wasn’t sure if I would be able to attend and would need to check with my husband, and that I would need to make sure I didn’t have any...
  4. R

    NSW Can I retain this buyers deposit?

    Hi there if someone could please advise on the following scenario that would be great. I have my Toyota Hilux for sale on, The vehicle is a repaired write off, currently registered and I have been driving it for 30,000km's. I clearly state in the ad that the ute has been written...
  5. C

    VIC Builder quotation with inflated prices

    We decided to build with one of the volume builder 9 months ago with a view to start building in June 2018. We had an initial budget and required custom design due to our requirements. On our first meeting, the sales consultant showed us, our dream home was within our budget including upgrades...
  6. M

    SA Builder refusing independent inspector at PCI

    Hi, we are building a new/first home in SA under an HIA contract. The builder has amended the contract to include: "You cannot visit the site unattended. If you wish to visit the site, a request in writing must be made 72 hours before said visit and consent must be granted by us prior. Site...
  7. P

    VIC Handling money on a cash register

    In the following has either Jane or Lucy (not their real names) broken any law at all in any way? Are there any laws that protect customers from being lied to? Are there any money handling laws that have been breached? Is any part of this considered theft? something happened between two...
  8. M

    TAS Customer Paid But Did Not Collect

    I ran an online ad to sell a Cubby house. I was contacted and the customer and I arranged a time to view the Cubby house. She sent her daughter, who paid for the Cubby house in cash and said they would arrange collection. I have contacted the buyer via messenger several times over the past...
  9. B

    WA Unwanted LuxStyle Products and IO International Collections -What to Do?

    Hi, I received unsolicited goods from LuxStyle (Finland ) after filling a form in on a Facebook ad. I never ordered any product. I've since found out that this company does this all the time to try and force people to pay for stuff they didn't order. I found out from consumer protection that I...
  10. D

    QLD bullied to remove honest review

    I made an anonymous review about bad experiences with a real estate. My wife and I began receiving calls immediately. She answered at work and it's the company's principal. He immediately started playing the blame game and was not even interested in what happened. He wanted us to change the...