consumer protection

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Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices in order to gain an advantage over competitors or to mislead consumers. They may also provide additional protection for the general public which may be impacted by a product (or its production) even when they are not the direct purchaser or consumer of that product. For example, government regulations may require businesses to disclose detailed information about their products—particularly in areas where public health or safety is an issue, such as with food or automobiles.
Consumer protection is linked to the idea of consumer rights and to the formation of consumer organizations, which help consumers make better choices in the marketplace and pursue complaints against businesses. Entities that promote consumer protection include government organizations (such as the Federal Trade Commission in United States), self-regulating business organizations (such as the Better Business Bureaus in the US, Canada, England, etc.), and non-governmental organizations that advocate for consumer protection laws and help to ensure their enforcement (such as consumer protection agencies and watchdog groups).
A consumer is defined as someone who acquires goods or services for direct use or ownership rather than for resale or use in production and manufacturing. Consumer interests can also serve consumers, consistent with economic efficiency, but this topic is treated in competition law. Consumer protection can also be asserted via non-government organizations and individuals as consumer activism.

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    VIC Illegal auction

    I am needing urgent help regarding a matter that pertains to a storage company. The storage company has declined for me to make payment to retrieve my goods which they had listed for auction despite me calling to make payment over the phone as I had done previously. I called before the...
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    NSW Cost of tribunal appeal and associated charges

    Hi, I am in dispute with a seller who failed to supply me with an order (lights) in reasonable time (took them 22 days when their website said in stock and failed to communicate this to me during several subsequent opportunities). I raised this with FairTrading but they were unable to mediate...
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    SA Vendor's right to cancel after accepting payment

    Hi, Interested to see if I have any redress under the Consumer Law. On Saturday, I purchased a camera online from a major retailer. The order went through, payment was taken from my credit card and I received an order confirmation with delivery details. They've even started spamming me with...
  4. MrsC

    QLD Refund refused and I was misled

    I was phoned regarding a competition I had entered on FB, and though I didn’t win, I was offered a discounted place at a coaching event in May. I said that I wasn’t sure if I would be able to attend and would need to check with my husband, and that I would need to make sure I didn’t have any...
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    NSW Can I retain this buyers deposit?

    Hi there if someone could please advise on the following scenario that would be great. I have my Toyota Hilux for sale on, The vehicle is a repaired write off, currently registered and I have been driving it for 30,000km's. I clearly state in the ad that the ute has been written...
  6. C

    VIC Builder quotation with inflated prices

    We decided to build with one of the volume builder 9 months ago with a view to start building in June 2018. We had an initial budget and required custom design due to our requirements. On our first meeting, the sales consultant showed us, our dream home was within our budget including upgrades...
  7. M

    SA Builder refusing independent inspector at PCI

    Hi, we are building a new/first home in SA under an HIA contract. The builder has amended the contract to include: "You cannot visit the site unattended. If you wish to visit the site, a request in writing must be made 72 hours before said visit and consent must be granted by us prior. Site...
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    VIC Handling money on a cash register

    In the following has either Jane or Lucy (not their real names) broken any law at all in any way? Are there any laws that protect customers from being lied to? Are there any money handling laws that have been breached? Is any part of this considered theft? something happened between two...
  9. M

    TAS Customer Paid But Did Not Collect

    I ran an online ad to sell a Cubby house. I was contacted and the customer and I arranged a time to view the Cubby house. She sent her daughter, who paid for the Cubby house in cash and said they would arrange collection. I have contacted the buyer via messenger several times over the past...
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    WA Unwanted LuxStyle Products and IO International Collections -What to Do?

    Hi, I received unsolicited goods from LuxStyle (Finland ) after filling a form in on a Facebook ad. I never ordered any product. I've since found out that this company does this all the time to try and force people to pay for stuff they didn't order. I found out from consumer protection that I...