travel agent

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A travel agency is a private retailer or public service that provides travel and tourism-related services to the general public on behalf of accommodation or travel suppliers. Travel agencies can provide outdoor recreation activities, airlines, car rentals, cruise lines, hotels, railways, travel insurance, package tours, insurance, guide books, public transport timetables, car rentals, and bureau de change services. Travel agencies can also serve as general sales agents for airlines that do not have offices in a specific region. A travel agency's main function is to act as an agent, selling travel products and services on behalf of a supplier. They do not keep inventory in-hand unless they have pre-booked hotel rooms or cabins on a cruise ship for a group travel event such as a wedding, honeymoon, or other group event.

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  1. Michael1983

    NSW Can a travel agent change the price after payment

    I recently was quoted circa $5000 for a trip overseas flights and accommodation for my family. I made the payment on the same day as the quote and before the deadline provided by the agent. However shortly after I made payment the travel agent said the hotel increased the rate by $2000. My...
  2. A

    VIC Travel Agent not Honouring Voucher

    Hey all, So I recently put flights on lay-by with a travel agent, but am having an issue with a voucher I was offered. On the agency's website, there was an offer of $50 off when I booked an appointment in-store and attended that appointment. I did attend this appointment and put my flights...
  3. S

    NSW Travel agent misappropriation my money

    I contacted a travel agent in March to book tickets and paid him through bank transfer around 6k. The tickets were to be booked for mid April. However, the agent didn't book the tickets. I didn't receive the refund. I had to book the tickets myself. Till now he has not paid me back. He gave me a...
  4. T

    SA Invalidated as Winner in a Competition - Legal?

    Hi all, Not sure this is the correct forum but I have a query about when a company has broken the laws around running a competition. I recently was emailed and called to tell me that I won a major prize in a competition. I was the preliminary winner. Once I had emailed in my product receipt...
  5. M

    QLD Emirates Airline - Consumer Rights for Overselling Flight?

    Hi, I am seeking any help regarding my Australian Consumer Law rights, or lack thereof, with regard to 'over booking' or 'bumping' of passengers on Emirates Airlines. My father bought tickets in Australia for both of us to Accra, via Dubai. On the way back, we stopped in Dubai overnight to...
  6. M

    VIC How Do We Get Our Monies Back?

    My daughter was going on a trip to the US next year with a friend. They were doing a tour for 8 days, then travelling for another 2 weeks. All accommodation was based on twin share. My daughter had paid all but $200 of her monies owed but the friend has only paid $400. The balances are due at...
  7. cfarrell

    QLD Travel Agent Breached Confidentiality -Should I Accept Compensation?

    I placed a booking for flights on hold through a travel agent. One of the staff in the office knew my boss. The member of staff saw the booking and contacted my Boss to ask if they knew I had booked the flights. I hadn't asked for the time off work and had only placed the flight booking on hold...
  8. E

    WA Additional Car Hire Charges After Paying Invoice - Entitled to Refund?

    I recently went on a holiday that was organised through a travel agent. The travel agent booked a car hire through a company at our destination on our behalf. We stipulated we wanted to pay in full prior before departing for our trip and I was sent an invoice detailing the amount due to be...
  9. B

    Credit Payment Denied but Charged by Website - What are my Rights?

    I recently used a website to purchase flights. When I tried to pay using my credit card, I got an error message on the screen that said that the transaction couldn't be processed, and my card wasn't accepted. So I then completed the purchase using another payment method. However, when I went...