My complaint is with Paypal. I have been with them since the beginning of 2016. I have bought items on ebay through Paypal; about 30 items, no problem . Last month, I decided to sell a few unwanted items mainly bike and car stuff I had in shed for past 20 odd years. I sold in total 8 items which I posted and paid extra for insurance. Everyone's happy except Paypal they said my verification needed questioning, so I provided them with bank statements, credit card verification, drivers licence, and proof of address - that was fine, but they wanted receipt of purchase for items I sold. So I wrote and said I am not a dealer and items I sold are over 30 years old; I don’t have receipts After that they put my account on hold and cancelled as they have reason to believe I broke their agreement and my activities are listed as suspicious and I cannot remove my account from Paypal or receive money ($724) for 180 days, in which they may or may not give money back to me if the case is not resolved. But here’s the catch - they won’t tell me exactly why, so if I can't resolve, then I can't receive money I believe it is illegal for Paypal to hold money as its not theirs nor are they a bank. They gave me a address in Sydney where I can get hold of their legal department for them to answer my question, so I can resolve this, but the only address they have is snail mail (PO box). No email address, no phone number. Paypal is conducting illegal activities and getting away with it. The longer they hold my money, they can charge fees and keep all interest and I can't question them about it. I am a carer pensioner and a third of that money was in freight, so now I have no money in savings. So can anyone give me some positive help where to go from here?