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VIC Gift Card from Shopping Centre - Australian Consumer Law?

Discussion in 'Australian Consumer Law Forum' started by Beager, 30 December 2015.

  1. Beager

    Beager Member

    30 December 2015
    Likes Received:

    For Christmas. I was given a gift card with credit on it for a major shopping centre. I used this gift card to make a purchase at an individual store within this shopping centre.Turns out, the item I purchased had a major fault with it, so I went back the next day to return it. They didn't have the same item I had purchased in stock. They told me (including the manager) that they could only give me store credit for their individual store.

    I didn't return the item as I quite know my rights when it comes to Australian Consumer Law, but being that the purchase was on a gift card they wouldn't refund it.

    Is this correct? They weren't going to budge on this one.
  2. JS79

    JS79 Well-Known Member

    2 October 2015
    Likes Received:
    Some places do only give store credit rather than refund when returning an item. it stops people from buying an item, using it then returning it and wanting the product price back in cash.
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