Hello,
For Christmas. I was given a gift card with credit on it for a major shopping centre. I used this gift card to make a purchase at an individual store within this shopping centre.Turns out, the item I purchased had a major fault with it, so I went back the next day to return it. They didn't have the same item I had purchased in stock. They told me (including the manager) that they could only give me store credit for their individual store.
I didn't return the item as I quite know my rights when it comes to Australian Consumer Law, but being that the purchase was on a gift card they wouldn't refund it.
Is this correct? They weren't going to budge on this one.
For Christmas. I was given a gift card with credit on it for a major shopping centre. I used this gift card to make a purchase at an individual store within this shopping centre.Turns out, the item I purchased had a major fault with it, so I went back the next day to return it. They didn't have the same item I had purchased in stock. They told me (including the manager) that they could only give me store credit for their individual store.
I didn't return the item as I quite know my rights when it comes to Australian Consumer Law, but being that the purchase was on a gift card they wouldn't refund it.
Is this correct? They weren't going to budge on this one.