Hi Guys,
I was looking for some advise for my friend who signed up for an Online Medical 2 year course. The Online company is located in Sydney and my friend WA. The course fee is around $7500 which my friend set up a monthly direct debit. When she was about to start the online course, to her horror, before she started it she realized it was the wrong course and called them and explained she had the wrong course. The course she needed was $3500 and they were happy to change this for her BUT they still wanted the full $7500 payment.
She now because of the stress and the way they treated her on the phone etc., doesn't want any of their courses now. And wrote to cancel the course and the direct debit. She even sent a letter from her doctor explaining how ill she is right now and not fit to do the course anyway.
They have totally ignored her and now the debt recovery company and debt collectors are emailing her for the money..
Please is there anything she can do? She knows she signed the contract, but she has not even started the course.
Any help would be greatly appreciated.
Kind regards.
I was looking for some advise for my friend who signed up for an Online Medical 2 year course. The Online company is located in Sydney and my friend WA. The course fee is around $7500 which my friend set up a monthly direct debit. When she was about to start the online course, to her horror, before she started it she realized it was the wrong course and called them and explained she had the wrong course. The course she needed was $3500 and they were happy to change this for her BUT they still wanted the full $7500 payment.
She now because of the stress and the way they treated her on the phone etc., doesn't want any of their courses now. And wrote to cancel the course and the direct debit. She even sent a letter from her doctor explaining how ill she is right now and not fit to do the course anyway.
They have totally ignored her and now the debt recovery company and debt collectors are emailing her for the money..
Please is there anything she can do? She knows she signed the contract, but she has not even started the course.
Any help would be greatly appreciated.
Kind regards.