Hello,
My wife and I have been trying and failing to find legal representation for a couple of problems we have with certain financial institutions.
My question is: Is it normal for a solicitor/firm, once engaged, to hold a client at arms length and keep them completely in the dark?
We are currently on our third firm and will be looking for a fourth this week. The common denominator with all three has been their almost point-blank refusal to update us on a) where we are at with our situation, b) what exactly has been done by the solicitor to date apart from "we've had some conversations", c) what the plan is moving forward, d) timeframes of resolution as well as some other communication breakdowns that in any other industry would be considered not only unacceptable but completely unprofessional. We have no idea what's going on, whats been done or what the plan is and for what they're charging us I expect A LOT more.
I understand that financial law is very specific and specialised and finding a lawyer that will even return an email or phone call is virtually impossible but you'd think that when you're talking about large sums of money firms would be lining up to take the case.
Our current firm was recommended by the Law Society, after we reported the last one to them for misconduct and I dont think I'll be taking the Law Societies recommendations again.
So are we insane or is this as wrong as it seems? Obviously I'm not looking for legal advice here, but any wisdom would be welcome.
Many thanks,
Brian
My wife and I have been trying and failing to find legal representation for a couple of problems we have with certain financial institutions.
My question is: Is it normal for a solicitor/firm, once engaged, to hold a client at arms length and keep them completely in the dark?
We are currently on our third firm and will be looking for a fourth this week. The common denominator with all three has been their almost point-blank refusal to update us on a) where we are at with our situation, b) what exactly has been done by the solicitor to date apart from "we've had some conversations", c) what the plan is moving forward, d) timeframes of resolution as well as some other communication breakdowns that in any other industry would be considered not only unacceptable but completely unprofessional. We have no idea what's going on, whats been done or what the plan is and for what they're charging us I expect A LOT more.
I understand that financial law is very specific and specialised and finding a lawyer that will even return an email or phone call is virtually impossible but you'd think that when you're talking about large sums of money firms would be lining up to take the case.
Our current firm was recommended by the Law Society, after we reported the last one to them for misconduct and I dont think I'll be taking the Law Societies recommendations again.
So are we insane or is this as wrong as it seems? Obviously I'm not looking for legal advice here, but any wisdom would be welcome.
Many thanks,
Brian
