Hi, all. Not sure where to post or if anyone can help me but I seem to have exhausted my avenues in regards to complaints other than the ombudsmen so thought I would try here. I was due to fly to America on Christmas day with Air New Zealand and booked my ticket through Sta Travel. Went to check-in and the manager who served me at the check-in desk told me my passport was not valid for travel because there was minor damage to the passport. I was aware there was a slight wear and tear, but given I had traveled as early as two months prior to this trip, no-one had actually mentioned anything to me before so I did not really think anything of it. Anyway, so he called an immigration person who said that if it was damaged, I probably shouldn't fly (the immigration person didn't actually view it at this point). They gave me a card for reservations and sent me on my way. I was trying to change my flights with Air New Zealand, took them half an hour to tell me that Sta Travel had to change it. Couldn't get through to Sta Travel (took me 24 hours before I got to anyone) only for them to tell me they couldn't have changed it because it fell within check-in time and that it was the airlines responsibility. I thought the passport stuff was a load of bull so I went down to the immigration office and showed them the passport and they said it was fine. Went back to the desk to tell them and they said that the immigration person wasn't American so they wouldn't know. Was told if they let me through, I would get detained, possibly sent to Guantanamo bay and the airline would cop a 10k fine. Immigration told me that the airline had the final call on it, though. What's happened since then is that insurance won't cover me because I didn't have a valid travel document to fly. I had to pluck out a date in thin air to have my flights reinstated at the cost of 380 bucks (not to mention all the other cancellations and lost monies on bookings made). I've made complaints to Air New Zealand and the only contact I have had back was from some lady that never answers emails or phone calls and the check-in manager sending me an email saying why he denied travel. I've finally managed to pick a set of dates for when I want to fly again and have been told I have to fork out another almost 400 bucks for the dates I want. So a few questions I have for all this are: A) What process should airlines follow before refusing travel for bad documents? B) Should I be considered a no show which is what I was classed as despite being at the check-in more than 3 hours before the flight was due to depart, and I couldn't change my flights because no-one took the responsibility of changing them? C) Should I have been charged almost 400 dollars to have my tickets reinstated albeit that I had to re-book my flights for a specific date and was given 24 hours to make that decision, and now I have been told that I have to pay another 380 dollars to change the flights to the dates that I actually want. 1 00 for Sta travel, 100 for Air New Zealand and 180 in fares and tax changes (the actual total flight is 300 dollars less than what I paid but apparently my booking class is not available (whatever that means because it's an economy ticket either way). D) Anything else I should be aware of under Australian Consumer Law? Thanks in advance if anyone can help me.