NSW Threat Debt Collection Agency - Services Not Provided

Discussion in 'Australian Consumer Law Forum' started by Steve Yuen, 7 August 2018.

  1. Steve Yuen

    Steve Yuen Member

    7 August 2018
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    Hi All,

    Just wanted to ask what are the options available for me.

    I got in touch with a company providing coaching session. I told them initially that I did not want to proceed with their program but the person was really persistent with constant phone calls, social media and emails. I decided to meet the person for a appointment (2 appointments - $200 was taken). The person said that I could cancel before and during the program. I was given a form to sign for payment (with credit card details only). Subsequently, a deposit of $600 was taken prior to start. I was also given a few documents the formal contract which I did not sign and return.

    I have thought about it and decided not to go ahead with the program prior to start. They are now threatening to start legal proceedings and send it to the debt collection agency. Total for the 12 month program is $7,200. What are some of my options? I took the assurance from the person that I could cancel prior or during as being in good faith.

    Thanks All.
  2. Rob Legat - SBPL

    LawTap Verified

    16 February 2017
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  3. DMLegal

    DMLegal Well-Known Member

    28 May 2018
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    If the form you signed with the credit card details did not contain any terms relating to the 12-month program you're fine, that is so long as they have no other way of proving you agreed to a 12-month commitment (or a way to claim that you did). If you want your $600 back tell your bank to reverse it on the basis you haven't received the services and/or you didn't authorise the debit (be sure to check the form you put your details on before doing this). Also, report your Credit Card lost so they cannot direct debit anymore money, you'll get a different number, bit of a pain, but worth it in my opinion.

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