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QLD Rental Car Quote - Pay Additional Charge?

Discussion in 'Australian Consumer Law Forum' started by SAMIAM, 1 June 2015.

  1. SAMIAM

    SAMIAM Member

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    I asked rentalcars.com for a quote to hire a rental car with full cover, 2 drivers and pick up at one point and drop off at another. They sent a quote by email:

    I go to book and find a $100 charge for car being dropped at another place other than pick up point. I have contacted rentalcars.com who are a broker for the car rental company (who add this charge). I believe I should be paying the quoted price only. I asked for a quote for different pick up drop off points. That is what I got and there is no mention of any surcharge.

    Do I have grounds to provide the email quote to the rental car company and ask them to fulfil at quote price and not be expected to pay $100 charge? Thanks for your help.
     
  2. DennisD

    DennisD Well-Known Member

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    As a first port of call, one option for you to consider is giving them a call, explaining the discrepancy, then seeing if they're responsive as you'd seem to have a reasonable point there.

    If things don't go as expected, we could discuss supplier obligations to ensure prices are clear and accurate.
     
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  3. Ivy

    Ivy Well-Known Member

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