rental car

Australia's #1 for Law
Join 150,000 Australians every month. Ask a question, respond to a question and better understand the law today!
FREE - Join Now
A car rental, hire car, or car hire agency is a company that rents automobiles for short periods of time, generally ranging from a few hours to a few weeks. It is often organised with numerous local branches (which allow a user to return a vehicle to a different location), and primarily located near airports or busy city areas and often complemented by a website allowing online reservations.
Car rental agencies primarily serve people who require a temporary vehicle, for example, those who do not own their own car, travelers who are out of town, or owners of damaged or destroyed vehicles who are awaiting repair or insurance compensation. Car rental agencies may also serve the self-moving industry needs, by renting vans or trucks, and in certain markets, other types of vehicles such as motorcycles or scooters may also be offered.
Alongside the basic rental of a vehicle, car rental agencies typically also offer extra products such as insurance, global positioning system (GPS) navigation systems, entertainment systems, mobile phones, portable WiFi and child safety seats.

View More On
  1. E

    NSW I was hit on the side by a tourist using rental car, she admitted at fault over WhatsApp but cannot be contacted now.

    Hi all, Would really appreciate some help here. I was involved in an accident with a rental vehicle driven by a tourist. We exchanged license and contact details, and also took pictures of the car. She had admitted fault verbally and over WhatsApp, also logged a report with the rental company...
  2. S

    NSW Hit by a rental car. What are our rights when not at fault?

    Last november we were travelling down a main road in Maroubra when we were struck by a vehicle that went straight through a give way sign and into the drivers side of our car. The driver admited they were at fault and we even got a contact witness. Police were called but refused to come. Turns...
  3. J

    Car Rental Contract/ Min. Rental Period

    Hello, I have recently rented a car and would like to ask for advice regarding the minimum rental period as the rental company and I have different interpretations of what the contract stipulates in this regard. I will quote the relevant contract excerpts below: "The Rental Agreement: (a) is...
  4. O

    QLD Getting Money Back from Europcar under Australian Consumer Law?

    There were small minor stone chip been cores, on lower front bar/ spoiler of rental car. I filled out the incident report as requested by the counter staff at the time and I was also informed by the counter staff that it will be a wear and tear of the rental car. I found out a few weeks later...
  5. S

    NSW Rental Car Company Claiming Full Amount After Car Accident

    I rented a rental car while travelling in Australia in July 2013 and got into a car accident near Canberra. The rental car company is claiming accidental damages, over two years after the car accident. The next day after the accident I paid them the car insurance excess of about $1,900 at their...
  6. S

    QLD Hired a Car for 2 Weeks - Pay for Repairs?

    We had hired car from the rental car company for 2 weeks. We already return the car, and one of their staff member already checked the car and she said that's fine. On the same day we return the car, they called us back, and telling us there was some smash needs to be repaired on that car and...
  7. F

    VIC Bogus Claim From Redspot Car Rental?

    I rented a 2013 Nissan Almera rental car from Redspot Car Rental at Brisbane Airport on Friday 8/5/2015. Car was returned at 9am on 11/5/13. An inspection was done in my presence. After the inspection, I asked the gentleman if everything was fine and he said “yes, there are no damages so you can...
  8. S

    QLD Rental Car Quote - Pay Additional Charge?

    I asked for a quote to hire a rental car with full cover, 2 drivers and pick up at one point and drop off at another. They sent a quote by email: I go to book and find a $100 charge for car being dropped at another place other than pick up point. I have contacted