Hi Andrew,
The perils of online shopping get the best of us sometimes!
Just to make sure I understand the question:
- You purchased a generator on eBay and paid with PayPal
- You paid for next day express delivery
- Three weeks after purchasing the product, you cancelled the order and raised a payment dispute with PayPal because you had not yet received the product.
- You subsequently received a delivery but it wasn't a generator - instead a box of broken parts
- PayPal has advised that they will only refund you if you return the box of broken parts to the supplier - at a very expensive cost to you
A couple of questions:
- Do you have a saved copy (e.g. printout) of the eBay auction that stated that the generator was eligible for next day express delivery?
- Do you have a saved copy to confirm your PayPal payment on the purchase date?
- Do you have notes of your communications (e.g. phone calls, emails) with TNT instructing them not to deliver?
- Did you receive any confirmation from the seller, eBay or PayPal acknowledging that you had cancelled the order pre-delivery?
Yes your understanding is correct
answers to your questions
1. yes have printout of ebay auction and conversation with dates showing my requests for proof of postage
returned conversation seller claiming have sent generator, also have scanner printout from TNT contradicting their claims
2. yes have printout showing purchase 24/2/14 and email from paypal confirming payment on 25/2/14
3. nothing in writing with TNT but notes on some bazaar phone conversations, they were having trouble contacting driver......... but I could tell driver to send it back when it arrived, but when the driver came he never came to the door instead took it down the side ally and left it in the backyard. When I called and complained that it had been left without my knowlage TNT said it was instruction from sender.
They sent me a printout of consignment note, showing special instructions from sender.
4. I have copy of email 16/3/14 sent by me saying due to failure to post item I will be purchasing elsewhere and suggested contact me about refund.
have copy of reply 17/3/14 12:52pm still claiming had been sent.
I have printout from TNT showing time of pickup from hand held scanner 17/3/14 14:46pm (2 hours after he replied to cancellation).