I recently made an appointment for the following afternoon with an interior decorator to come to my home to discuss her services. On the day of the appointment, I had to cancel my appointment due to work commitments. She has now invoiced me for $50 (her "consultation" fee was $75). During the telephone booking there was no disclosure of a cancellation fee and on her website there is also no disclosure any form of cancellation fee, only her costs for her services. My question is: 1. Am I liable to pay this undisclosed cancellation fee? 2. Is it her duty to disclose a cancellation fee at time of booking under Australian consumer law? 3. Can she enforce her invoice? Would collection agencies take her case and come after me for monies owed? 4. If the business is in breach of conduct, where can I find more information?