WA JB HI FI repair fee query

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Principally

Member
26 June 2017
1
0
1
Sorry if this is the wrong place for this.
I recently took my phone into JB HI FI for repair under warranty which they send away to a company Solvup. I have since been contacted by them saying that due to phone damage they cannot complete the work under warranty and I have asked for the phone to be sent back.

To get my phone back JB HI FI are asking for $49.95 assessment fee. I was not told about this fee, nor is this fee written in any of the terms and conditions that I signed for before sending.

Just wondering if this is something that I just have to bite the bullet on, or am I meant to be told of this fee by them in some form before giving my phone over for repair?

Thank for any help
 

Rod

Lawyer
LawTap Verified
27 May 2014
6,764
926
2,894
They have to disclose fees BEFORE accepting the work. You may need to check the fine print on your warranty as you may have been advised, but not read it.
 

Glenn Pereira

Active Member
LawTap Verified
1 July 2017
12
0
31
Sorry if this is the wrong place for this.
I recently took my phone into JB HI FI for repair under warranty which they send away to a company Solvup. I have since been contacted by them saying that due to phone damage they cannot complete the work under warranty and I have asked for the phone to be sent back.

To get my phone back JB HI FI are asking for $49.95 assessment fee. I was not told about this fee, nor is this fee written in any of the terms and conditions that I signed for before sending.

Just wondering if this is something that I just have to bite the bullet on, or am I meant to be told of this fee by them in some form before giving my phone over for repair?

Thank for any help

Read this link

ACL may over ride limited warranty clauses

Apple Products and Australian Consumer Law
 

Glenn Pereira

Active Member
LawTap Verified
1 July 2017
12
0
31
Sorry if this is the wrong place for this.
I recently took my phone into JB HI FI for repair under warranty which they send away to a company Solvup. I have since been contacted by them saying that due to phone damage they cannot complete the work under warranty and I have asked for the phone to be sent back.

To get my phone back JB HI FI are asking for $49.95 assessment fee. I was not told about this fee, nor is this fee written in any of the terms and conditions that I signed for before sending.

Just wondering if this is something that I just have to bite the bullet on, or am I meant to be told of this fee by them in some form before giving my phone over for repair?

Thank for any help

ACL may over ride limited warranty clauses

Apple Products and Australian Consumer Law