Sorry if this is the wrong place for this.
I recently took my phone into JB HI FI for repair under warranty which they send away to a company Solvup. I have since been contacted by them saying that due to phone damage they cannot complete the work under warranty and I have asked for the phone to be sent back.
To get my phone back JB HI FI are asking for $49.95 assessment fee. I was not told about this fee, nor is this fee written in any of the terms and conditions that I signed for before sending.
Just wondering if this is something that I just have to bite the bullet on, or am I meant to be told of this fee by them in some form before giving my phone over for repair?
Thank for any help
I recently took my phone into JB HI FI for repair under warranty which they send away to a company Solvup. I have since been contacted by them saying that due to phone damage they cannot complete the work under warranty and I have asked for the phone to be sent back.
To get my phone back JB HI FI are asking for $49.95 assessment fee. I was not told about this fee, nor is this fee written in any of the terms and conditions that I signed for before sending.
Just wondering if this is something that I just have to bite the bullet on, or am I meant to be told of this fee by them in some form before giving my phone over for repair?
Thank for any help