Hi everyone! I received an car insurance claim letter last September 25, 2015, saying that I had hit a car in Bunnings, Rockhampton on the afternoon of August 21, 2015. I am from Northlakes and Rockhampton is nearly 7 hours drive from my location. Honestly, it was really impossible for us to hit that car. I was attending my child's confirmation at church that day and my husband was at work and on a different state. We contacted the insurance company and tried to explain our part but never had a good answer from them. We even sent my child's certificate and my husband's attendance certificate to them. Still no reply. What can we do under Insurance Law? We don't want to pay for something that we never did. Please help.