WA Getting Refund from Volkswagen for Faulty Car?

Discussion in 'Australian Consumer Law Forum' started by Gilly, 2 September 2016.

  1. Gilly

    Gilly Active Member

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    Hey all,

    Really sorry I have only just seen all these messages. From the first interaction with VW we recorded all the conversations and the service manager told us we would only pay $1000 for everything and then they back tracked and denied saying that - We needed up paying 2K VW Australia agreed to pay 30% and the dealership stumped up the rest but it was a long hard battle! .....here is the rest from my FB page... GOOD LUCK EVERYONE DONT GIVE IN!!!!!

    Well I had a very long meeting with Phil McLarty (principle of Osborne Park VW) yesterday and his charismatic service manager. They repeatedly denied ever saying the total repair cost would be $990 condescendingly telling me we had made an assumption. Once in the trap I very smugly played him the recording of the conversation - pointing out we had been told him on no less than FIVE occasions. You could have heard a pin drop... [​IMG] To say he was not very happy was an understatement and he told me I had better not be recording him and the recording was inadmissible anyhow. I asked him under what legislation is it inadmissible and he was flummoxed. Well obviously I took great pleasure in advising him that actually as a principle party to a private conversation it is perfectly legal to record said conversation in the protection of our "lawful interests" and smugly quoted Act and Section of the Surveillance Devices Act 1998. Further advising him maybe he should draw his legal teams attention to this exception or easier still just stop LYING to customers! Thought he was going to have a heart attack. He then said they hadn't done any work on the car or touched it so we could have it back no charge and get someone else to fix it. Of course I had to inform him I had a picture of my lovely red GTi totally dismantled on a hoist in his workshop and asked if he was ever going to stop lying?? Another freak out moment.
    So down to the cost Mr Principle small claims court or knock some more money off... Squeezed another $800 off the repair cost insisted on two year warranty and car back for Christmas... Hopefully the battle is over.... Could probably have done better but it was cathartic getting one over the old man and his sidekick.
    Oh and as a parting gesture he caught me giving two potential VW customers in his showroom some cautionary advice before buying one of their lovely cars [​IMG]
    So persistence pays off they originally quoted us 8K repair cost for a second hand engine with a months warranty. For 2K we get a total rebuild with two years warranty. Don't give in to these dealerships they are big bully's. I will never purchase a VW again. And finally MERRY CHRISTMAS VW - UP YOURS!!![​IMG][​IMG][​IMG]
     
  2. fdan4255

    fdan4255 Member

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    We actually got VW to pay for all the parts and we paid for the labour. Considering what has happened to other people, we counted ourselves very lucky.
     
  3. volcano

    volcano Member

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    I have the same issue catastrophic failure due to timing chain. Would you please let me know who I can contact in smh?
     
  4. volcano

    volcano Member

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    Thank you very much for your help Saree. I just want my voice to be heard in newspapers or TV.

    Regards
     
  5. AmyL

    AmyL Member

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    I have had the same issue in my 2011 tsi polo. Car was running fine, a little noisy but no different to how car has been whole time. Car was pulled out of garage i to driveway to wash and refused to start again. Told timing chain stretched and damaged all valves. Going to cost min. 3k to 3.5k to fix.

    If this is a known issue why no advice or warning from vw. Any advice would be greatly appreciated
     
  6. Ibrahim Hassan

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  7. Darrenpb

    Darrenpb Member

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