We purchased a new Volkswagen Amarok in July 2015, and it started having issues in late September with the gear selector. After taking the car to the dealer they said that the car was not safe to drive and that it had to be left with them while we waited 4 weeks for the required part to come from Germany. 4 weeks later the part was fitted, and didn't fix the problem, after some back and forth with Volkswagen Australia they decided to replace the whole gear box. A new gear box has now been fitted and the problem has still not been fixed. I have been given a car hire to use for this time, but not one that could tow, or go offroad like the Amarok. Volkswagen have had the car for almost 6 weeks, and it is only 4 months old. We bought the Amarok specifically because we are planning a 12 week touring holiday with our new camper trailer. We are due to leave in 5 weeks and right now we don't have a car to tow the camper with. If we don't get the car back soon we will either have to cancel our trip (that we have arranged time off work and taken kids out of school for) or buy a new car that can tow the camper. Volkswagen Australia has told me they will never refund or replace a car, they will continue to try and fix it for the 3 years of the warranty. What are our options for getting a refund or a replacement car from Volkswagen, as the car hire they have given us is not suitable for our trip? Is it worth taking legal action under Australian Consumer Law on this?