VIC Energy company got right to bill without my consent

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Mark mark

Member
14 January 2020
2
0
1
Hello,

I was with Energy Australia for electricity and gas connection. one day I logged to my account and found that my electric connection was inactive. I called Energy Australia and found that Simply Energy has won the right to bill. The funny thing is I never contacted Simply energy to switch my account. Also, Energy Australia never contacted me as well. So my billing got changed from one provider to another provider without my knowledge and communication.

I contacted Simply energy and customer service said they check internally what happened but didn't give any information. I sent an e-mail to them however no response from them for more than a month. I have again sent an -mail, however no reply as of now.

So,
1. I want to know what action I can take?
2. Can I go for financial compensation and how much I can get?
3. Can I raise compliance for both Energy Australia and Simply energy?
 

Avemalle

Active Member
28 February 2025
8
0
31
I see it's been a while since you’ve posted, but I just want to ask if you ever ended up getting any resolution from the energy provider or Ombudsman? I’m curious because I’ve noticed more people having this issue lately, where accounts are set up without clear consent. Maybe there's a specific process or form we all need to look out for to avoid this happening?
 

Roche1n

Well-Known Member
11 November 2024
17
1
74
I had something similar happen and it turned out someone set up the account in my name without telling me. I had to push the company for proof of who signed up, and eventually got it sorted. If you’re switching providers after this, I’ve got an Octopus refer a friend code that gives both of us credit—might as well get something out of all the drama.