We have been living in rental property for just over a year. The whole time we have thought power was inluded.
There have never been any bills come to the house. Today Energy Australia knocked on the door and informed us that they were there to cut off power due to 'unknown consumer using electricity'.
My wife explained that we were not aware of this issue and no bill has ever come to the house at all in anybody's name. We are very long time customers of AGL (in previous houses) and have never had any business what so ever with Energy Australia. It's been 13 months since we moved in. What situation am I in? Can I insist that they can not bill me for a year due to this mix up. I realize I should pay and have been using power in the house the last 13 months, this said, am I obligated to pay under Australian Consumer Law? Any advice would be great, thank you
There have never been any bills come to the house. Today Energy Australia knocked on the door and informed us that they were there to cut off power due to 'unknown consumer using electricity'.
My wife explained that we were not aware of this issue and no bill has ever come to the house at all in anybody's name. We are very long time customers of AGL (in previous houses) and have never had any business what so ever with Energy Australia. It's been 13 months since we moved in. What situation am I in? Can I insist that they can not bill me for a year due to this mix up. I realize I should pay and have been using power in the house the last 13 months, this said, am I obligated to pay under Australian Consumer Law? Any advice would be great, thank you