My 69 year old mother signed a contract with a bed company at a seminar for almost $12,000. She was told that the bed would help her with her health issues. It did the opposite - it caused more pain and now the company is saying that all they can offer is a firmer bed, this is not an option as it will cause more pain. Looking at the contract it does not mention the cooling off period at all. We have tried consumer protection and have been told that the company cannot be forced to cancel the contract. My question is: what are her options under commercial law or contract law?