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QLD Buying a New Car - Contract Cooling Off Period in Queensland?

Discussion in 'Australian Consumer Law Forum' started by jcruik, 21 June 2014.

  1. jcruik

    jcruik Member

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    Can they be terminated?
    Is there a cooling off period that applies to new car contracts in Queensland?
     
  2. CathL

    CathL Well-Known Member

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    Hi,
    Have a look at the Office of Fair Trading Qld "Buy a new car" page that sets out:
    Cooling-off period
    There is no cooling-off period on the sale of a new car. Make sure you are happy with the car and the terms of the contract before signing it.
    A new car has never been licensed or registered. A demonstration car (‘demo model’) is not classed as a new car.
    A cooling-off period is an amount of time given to you to end the contract without large penalties. Used car purchases have a cooling-off period
    .

    However, while you can't terminate because you change your mind, you still have: 9 consumer guarantees that apply to any goods you buy from businesses in Queensland.
    You can seek a remedy (a solution to the issue) if a business sells you a vehicle that doesn’t meet these guarantees. The business will have to attempt to correct any fault, deficiency or failure. This might be a refund, repair, replacement or compensation for the drop in value of the product. When there is a major failure, you can:

    • reject the vehicle and choose a refund or a replacement
    • ask for compensation for any drop in value of the vehicle.
    Legal Aid Qld also has an informative "Buying a car" page.
     
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