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Car Stolen but Car Insurance Claim Denied

Discussion in 'Insurance Law Forum' started by Coolio, 28 May 2014.

  1. Coolio

    Coolio Member

    28 May 2014
    Likes Received:
    Our car was stolen from a shopping centre, found the next morning totally burnt out.

    The claim has been investigated and since denied. The car insurance company state they are unable to accept the claim as CCTV footage from the shopping centre clearly shows our involvement in organising the " theft".

    Apparently in the footage I approached the car park area several times and I had been on my mobile phone and had not mentioned these phone calls to the investigator.

    I want to dispute this but I find it difficult to retrace all my movements from that night as I was just out of surgery and medicated. Can I ask the insurance company to release this footage to me?

  2. Worldly1

    Worldly1 Well-Known Member

    25 April 2014
    Likes Received:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Paul Cott

    Paul Cott Well-Known Member

    26 May 2014
    Likes Received:
    Coolio, ask the insurance company for the footage. Also at the same time say in detail why you were not part of a scam. If you don't get satisfactory answers, the Financial Ombudsman Service may be able to assist if you are not having satisfactory dealings with the insurers.
    John R likes this.

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