I enquired to do a online Course with this training organisation, Open Colleges, and the salesman was very smooth and pushy to get me signed up. I was quoted an overall price of $4400 to do the course, which is 12 units in length. I mentioned that I had already completed 6 units of this course with another training company a few years back. He asked to see the letter of attainment which I provided. He reviewed my document and said I should get all 6 units off. I asked how much will my course be and he said roughly $370 would be deducted per unit I received a credit transfer for. He said it was a simple process where I sign up, I then apply for the credit transfer and send in.
So stupidly I signed up over the phone and he got me to click a link which agreed to all the T&C's.
I agreed for $243 dollars to be deducted from my credit card over 18 months starting on the 23/07/2015. He said we will start the DD then so all the paperwork for the units I have done will be deducted and $$ amount will be reduced accordingly I paid a deposit and signed to this on the 20/05/2015.
I started filling out the Request for prior learning forms and Credit transfer forms which was by no means an easy process. I applied for a Credit transfer of 6 units and a Request for prior learning of 1 Unit and sent all documents through to them on the 27/05/2015. On these forms it states that I should get an answer within 10 days.
In the mean time they provided me all the course material, my login details and the first couple of units to start studying. However I didn't start because I had done these units already.
- Over the next few weeks I rang this training organisation constantly asking where the Credit transfer application is up to, each time I was told it should be there by the end of the week.
- 41 days later on the 09/07/2015 I received the outcome which was that they have waived 1 unit of the credit transfer and 1 unit of request for prior learning for a grand total reduction of $93.00. I totally disagree with this assessment!
I would like to....
1. cancel this course as I believe I was given very misleading information at the start and I don't see the need to complete units that I have already completed. However the cooling off period and my ability to cancel as stated in the T&C's is 7 days from the date I paid the deposit. (20/05/2015)
2 . Or at the very least transfer to another course which is cheaper. However in the T&C's it states that if you transfer to another course you still have to pay the greater value!
My questions are?
Is an electronic signature ie. click a button on web link considered a legal binding agreement?
Do I have any legal grounds to break this contract or have I been totally scammed?
So stupidly I signed up over the phone and he got me to click a link which agreed to all the T&C's.
I agreed for $243 dollars to be deducted from my credit card over 18 months starting on the 23/07/2015. He said we will start the DD then so all the paperwork for the units I have done will be deducted and $$ amount will be reduced accordingly I paid a deposit and signed to this on the 20/05/2015.
I started filling out the Request for prior learning forms and Credit transfer forms which was by no means an easy process. I applied for a Credit transfer of 6 units and a Request for prior learning of 1 Unit and sent all documents through to them on the 27/05/2015. On these forms it states that I should get an answer within 10 days.
In the mean time they provided me all the course material, my login details and the first couple of units to start studying. However I didn't start because I had done these units already.
- Over the next few weeks I rang this training organisation constantly asking where the Credit transfer application is up to, each time I was told it should be there by the end of the week.
- 41 days later on the 09/07/2015 I received the outcome which was that they have waived 1 unit of the credit transfer and 1 unit of request for prior learning for a grand total reduction of $93.00. I totally disagree with this assessment!
I would like to....
1. cancel this course as I believe I was given very misleading information at the start and I don't see the need to complete units that I have already completed. However the cooling off period and my ability to cancel as stated in the T&C's is 7 days from the date I paid the deposit. (20/05/2015)
2 . Or at the very least transfer to another course which is cheaper. However in the T&C's it states that if you transfer to another course you still have to pay the greater value!
My questions are?
Is an electronic signature ie. click a button on web link considered a legal binding agreement?
Do I have any legal grounds to break this contract or have I been totally scammed?