I am going to describe the situation I am in right now.
I bought the phone from Telstra, and it is locked to it, i.e I cannot insert my other sim card and use it with other phone network providers. So, I called Telstra support services and requested for them to unlock the phone. They charged me a certain amount for unlocking and said that the unlocking code will be sent to me in 7-10 business days.
That did not happen and on 10th day I contacted them to ask about the code. The operator mentioned that they do not have it yet, and asked me to give them a couple more days so they can escalate the issue and get back to me. He precisely said that they going to contact me. So I assumed a couple days is equivalent of 2-3 days, after which nobody contacted me.
I called them again and they said they still don't possess of the unlocking code. Eventually, I kept on calling them every day until they told me to give them another 7-10 business days after which I will have my phone unlocked.
Today is day 9 of those days.
My question is if there is any way I can do something. I can't operate the phone so I have to use my old one which is broken so this whole thing causes a really bad inconvenience.
The other thing is that I paid them money for certain services they failed to deliver. I understand that I can request for a refund but my phone will remain locked and there is no other way to unlock it rather than calling to Telstra again, and we know how that results.
I bought the phone from Telstra, and it is locked to it, i.e I cannot insert my other sim card and use it with other phone network providers. So, I called Telstra support services and requested for them to unlock the phone. They charged me a certain amount for unlocking and said that the unlocking code will be sent to me in 7-10 business days.
That did not happen and on 10th day I contacted them to ask about the code. The operator mentioned that they do not have it yet, and asked me to give them a couple more days so they can escalate the issue and get back to me. He precisely said that they going to contact me. So I assumed a couple days is equivalent of 2-3 days, after which nobody contacted me.
I called them again and they said they still don't possess of the unlocking code. Eventually, I kept on calling them every day until they told me to give them another 7-10 business days after which I will have my phone unlocked.
Today is day 9 of those days.
My question is if there is any way I can do something. I can't operate the phone so I have to use my old one which is broken so this whole thing causes a really bad inconvenience.
The other thing is that I paid them money for certain services they failed to deliver. I understand that I can request for a refund but my phone will remain locked and there is no other way to unlock it rather than calling to Telstra again, and we know how that results.