LawAnswers.com.au - Australia's #1 Legal Community

LawAnswers.com.au is a community of 10,000+ Australians, just like you, helping each other.
Ask a question, respond to a question and better understand the law today!
Join us, it only takes a minute:

WA Australian Consumer Law - Telstra Increasing Plan Bill Before Contract Ends?

Discussion in 'Australian Consumer Law Forum' started by GARY MOLLOY, 6 October 2015.

  1. GARY MOLLOY

    GARY MOLLOY Member

    Joined:
    6 October 2015
    Messages:
    3
    Likes Received:
    0
    I have just received notification from Telstra informing me that my Mobile Phone Plan will increase by $10 from the next billing cycle. I signed a two year contract with them on a $50 monthly plan which has five months still to run before renewal. Can Telstra legally under Australian Consumer Law increase the cost of the plan before the two year contract is up ?
     
  2. JS79

    JS79 Well-Known Member

    Joined:
    2 October 2015
    Messages:
    307
    Likes Received:
    35
    Hi Gary,

    It really depends on what your contract says. If there is a clause stating that they can increase the telephone plan prior to the contract finishing then they are able to do it. Without that clause, the contract amount would have to remain as agreed between both parties.

    In this situation, it may be worth telephoning Telstra and informing them that you have a contract that expires in March and inform them that you received notification of an increase. It might have been a genuine mistake.





     
  3. GARY MOLLOY

    GARY MOLLOY Member

    Joined:
    6 October 2015
    Messages:
    3
    Likes Received:
    0
    Thanks for that. After much running around trying to find Terms and Conditions of the contract I finally found the bit where it states that they can increase prices as long as they give at least 30 days written notice, which they have :( I don't even come close to using the $50 on my plan as it is, so guess who will be cancelling his plan and going pre-paid again ? !!!
     
  4. JS79

    JS79 Well-Known Member

    Joined:
    2 October 2015
    Messages:
    307
    Likes Received:
    35
    Try calling Telstra and explain that the contract you signed was for $50 per month up until March. They might have still sent it as a mistake. If they do quote that part of the contract then it is up to you whether you continue with your contract or not but remember that they may charge you break fees that may be more than $10 per month that they are asking.



     
  5. GARY MOLLOY

    GARY MOLLOY Member

    Joined:
    6 October 2015
    Messages:
    3
    Likes Received:
    0
    There's a bit where it states, roughly, " If you don't like it, contact us to cancel your plan without incurring early exit fees" .... Makes me laugh to note the only way to do this is by telephone !!!
    Thanks for your help.
     

Share This Page

Loading...