Called Engin to start a VIOP phone and Internet service because they advertised they could port my old number to the new service. Then I discovered that they could port only Telstra Numbers, so I called back within 24 hours to cancel the service. A month goes by and I receive a modem from Engin by courier. I also notice on my credit card statement that they are charging me. So I call them to complain. I have no account number and received no paperwork from them at all. The lady puts me through to cancellations. After she works out that I have never been connected she puts me through to Customer service. They told me to send the hardware back and they will issue a full refund. Australia post loses the satchel. Engin claims the hardware is worth $218 yet they advertise the hardware on their site for sale at $138. Am I responsible for their hardware that should never have been sent to me? I have looked through the terms and conditions on their site and find nothing relevant to the pricing. I had to pay the company I went with for Telstra to connect the phone line to the house. So Engin knows the service was never started. Where do I stand under Australian Consumer Law?