My partner and I recently had to venture overseas for work. We decided to see what our options were in regards to phone calls, data, etc. overseas. We visited a store and was told our best options were to upgrade to the premium plan @195 per month. The salesperson said if we both sign there and then we would receive the plan for $170 each per month.
Upon looking at our current contracts, we both had some time to go before the current contracts ended. We were told he would waive the exit fees if we both signed up to the new plans on the spot. Both my partner and I did some calculations, and to exit our contracts and go with something different or sign the new plan at $170 per month worked out to be about the same over the period of a year.
We both signed for the new plans. Our bills have come in and we have been charged the exit rates from our old contracts. The salesperson is saying that we were aware of these charges and we have to pay. So now it has come to his word against ours.
In our favour, he made a couple of other promises that day, waiving a fee of broadband cancellation and a credit for an insurance claim, none of which were applied to our bill. We have since received these promises of credit, but he is denying us the exit fee credits.
My point is, he made a lot of promises, none of which were followed through with, however, he won't admit to the credit for exit fees. What can I do under Australian Consumer Law?
Telstra is very frustrating to deal with and I am getting nowhere .
How can we get what we were promised ? Or get out of the contract for good?
Upon looking at our current contracts, we both had some time to go before the current contracts ended. We were told he would waive the exit fees if we both signed up to the new plans on the spot. Both my partner and I did some calculations, and to exit our contracts and go with something different or sign the new plan at $170 per month worked out to be about the same over the period of a year.
We both signed for the new plans. Our bills have come in and we have been charged the exit rates from our old contracts. The salesperson is saying that we were aware of these charges and we have to pay. So now it has come to his word against ours.
In our favour, he made a couple of other promises that day, waiving a fee of broadband cancellation and a credit for an insurance claim, none of which were applied to our bill. We have since received these promises of credit, but he is denying us the exit fee credits.
My point is, he made a lot of promises, none of which were followed through with, however, he won't admit to the credit for exit fees. What can I do under Australian Consumer Law?
Telstra is very frustrating to deal with and I am getting nowhere .
How can we get what we were promised ? Or get out of the contract for good?
