I’ve just bought a new Ford vehicle and as part of the deal I get a free RACV roadside assistance. But I must get the vehicle serviced with Ford every 15000 km to re-qualify. I’ve received all the RACV welcome info and membership number – membership valid until my next service.
I went to get my first service yesterday and was told that because I pay for the service through a car lease scheme, I don’t qualify for the RACV renewal. They said the offer was only for owners who paid for their own service direct, not owners paying via a lease company.
Can they do this? The sales guy never mentioned this and he knew from day one that I was buying through a lease scheme as he had to do all the paperwork! He gave me the information highlighting the free RACV. Obviously, he didn’t know I wouldn’t qualify.
The info does say in the small print to refer to the Ford website for full terms and conditions; which in even smaller print says lease vehicles don’t qualify. So I guess they can quote the small print. But I do feel misled by the salesperson as the free RACV was a nice sweetener when choosing to buy from Ford. I’ll also be $500 out of pocket in three years which isn’t great.
Can I take this up with Ford or will I be wasting my time?
Thanks
I went to get my first service yesterday and was told that because I pay for the service through a car lease scheme, I don’t qualify for the RACV renewal. They said the offer was only for owners who paid for their own service direct, not owners paying via a lease company.
Can they do this? The sales guy never mentioned this and he knew from day one that I was buying through a lease scheme as he had to do all the paperwork! He gave me the information highlighting the free RACV. Obviously, he didn’t know I wouldn’t qualify.
The info does say in the small print to refer to the Ford website for full terms and conditions; which in even smaller print says lease vehicles don’t qualify. So I guess they can quote the small print. But I do feel misled by the salesperson as the free RACV was a nice sweetener when choosing to buy from Ford. I’ll also be $500 out of pocket in three years which isn’t great.
Can I take this up with Ford or will I be wasting my time?
Thanks