This might be a long shot, but I am having great difficulty in getting back hotel money from a hotel in Athens that charged my credit card when it shouldn't have. The booking was made through hotels.com - who emailed me on the DAY of the check-in. They emailed me saying the entire reservation was cancelled due to a 'card issue'. We then went online to try and rebook, and alas, the hotel was fully booked (prior to this we had booked MULTIPLE things on the same credit card with no issue). I was about to board a plane to Athens with my sister, and luckily we were able to book another hotel quickly. A few days later, a charge came up from the hotel that cancelled on us on my statement - the full amount of 90 euros ($130) - yet we had been notified that the booking had been rejected because of a card issue - yet they were still able to charge the card? I have rung hotels.com multiple times and they have said to contact the hotel directly, which I have done, with no luck (they are refusing to give the money back as it was a 'non-refundable' deal - yet we did not even set foot on their premises). If anybody has any advice whatsoever on what I can possibly do, under Australian Consumer Law or Contract Law I would be grateful. And keeping in mind that I have been trying to deal with hotels.com call centres which are based internationally, with great difficulty. I feel I have exhausted all my options and would appreciate any help.