Hi there,
I recently checked my bank account and spotted a string of transactions 'pending' to a Hotel in PNG. I had not been in PNG for 18+ months, and the card used had been issued to me since that time. I still had the Card in my possession. In the week prior, there were near $2000 worth of transactions to the Hotel. I reported to the Bank, and contacted the Hotel GM.
2 days have passed, and transactions are still settling to my account.
The Bank Fraud officer says she is awaiting a response from the hotel. Apparently, a 'guest/visitor' had been using my card details, and the Hotel was doing 'Card not Present' transactions (no PIN, Card details manually entered). I have not given the Hotel any authorization, and as I said, the card is still in my physical possession. That card has never been in PNG or used at that Hotel previously (it was issued in the last 12 months).
The Fraud team are struggling to get a response or a clear answer from the hotel. The hotel tells me they are 'looking into it'. Nobody can, or wants to tell me, who is using my card details.
I have no idea who would have obtained my card and details and am concerned about ongoing identity theft, as well as being out of pocket for fraudulent behaviour.
Do I need to push this in a different way?
Surely the Bank or Visa can do a 'chargeback', and the Hotel can chase any money owing from the fraudster by a different means. Or, refer him/her to the Police. Or, if they believe they have authorization from me, surely they should provide that promptly, as well as details of what I have actually paid for (about 20 transactions over 2 weeks!).
Any advice welcome. I am an Australian citizen, routinely live and work overseas. The bank is based in Vic.
I recently checked my bank account and spotted a string of transactions 'pending' to a Hotel in PNG. I had not been in PNG for 18+ months, and the card used had been issued to me since that time. I still had the Card in my possession. In the week prior, there were near $2000 worth of transactions to the Hotel. I reported to the Bank, and contacted the Hotel GM.
2 days have passed, and transactions are still settling to my account.
The Bank Fraud officer says she is awaiting a response from the hotel. Apparently, a 'guest/visitor' had been using my card details, and the Hotel was doing 'Card not Present' transactions (no PIN, Card details manually entered). I have not given the Hotel any authorization, and as I said, the card is still in my physical possession. That card has never been in PNG or used at that Hotel previously (it was issued in the last 12 months).
The Fraud team are struggling to get a response or a clear answer from the hotel. The hotel tells me they are 'looking into it'. Nobody can, or wants to tell me, who is using my card details.
I have no idea who would have obtained my card and details and am concerned about ongoing identity theft, as well as being out of pocket for fraudulent behaviour.
Do I need to push this in a different way?
Surely the Bank or Visa can do a 'chargeback', and the Hotel can chase any money owing from the fraudster by a different means. Or, refer him/her to the Police. Or, if they believe they have authorization from me, surely they should provide that promptly, as well as details of what I have actually paid for (about 20 transactions over 2 weeks!).
Any advice welcome. I am an Australian citizen, routinely live and work overseas. The bank is based in Vic.