Last november we were travelling down a main road in Maroubra when we were struck by a vehicle that went straight through a give way sign and into the drivers side of our car. The driver admited they were at fault and we even got a contact witness. Police were called but refused to come. Turns out the car was a rental from Hertz and the driver had to organise for it to be towed away. We were able to drive away, but there has been significant damage to the car and we are not able to use it since. We are not insured but cannot understand why this continues to be a problem as we are 100% not at fault.
We contacted Hertz, got the ball rolling on the claim by doing as asked and gathering several quotes. Since that time nothing has happened and when we contact Hertz they say that their client has not fulfilled their agreement or that they do not represent the client and therefore can't do anything.
We have sent a letter of demand to both Hertz and their client. There has been no response.
My question is, what are our rights? Was this driver automatically self-insured by driving a rental car? What can we do? Can anyone help us?
We contacted Hertz, got the ball rolling on the claim by doing as asked and gathering several quotes. Since that time nothing has happened and when we contact Hertz they say that their client has not fulfilled their agreement or that they do not represent the client and therefore can't do anything.
We have sent a letter of demand to both Hertz and their client. There has been no response.
My question is, what are our rights? Was this driver automatically self-insured by driving a rental car? What can we do? Can anyone help us?