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VIC Feel Harassed by Pioneer Credit - Seek Help from Financial Ombudsman Service?

Discussion in 'Debt and Bankruptcy Law Forum' started by fazed, 24 February 2016.

  1. fazed

    fazed Member

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    I am in a bit of a quandary.

    I have an outstanding debt with Pioneer Credit which was purchased by them from the Commonwealth Bank. An agreement was made in January 2015 with them to make regular payments of $250 monthly which they then, I felt coercively upped to $500 per month after I missed a payment but felt pressure to say I can meet that new commitment. It was for $10K but has since leapt to around $16K.

    I missed a couple of payments late in 2015 which I responded to a caller stating that I can meet outstanding payment next month just the other day which I am committed and have funding to do and then return to my regular monthly installments which he agreed to do,

    Prior to this, they have continually harassed me day in a day out since December to the point that I have stopped and refused to answer their calls. They ring me at work, at home and when I am on holidays. In that time, I received a default notice. I now received a call from their team leader saying that they will not honour this and look to seek full payment of the $16K which I can’t do.

    Is there any help I can get in terms of getting them to agree to the monthly installments?

    Can I seek help from financial ombudsman service as I feel that I have been constantly harassed and force into $500 monthly installments?

    Your advice would be greatly appreciated,
     
  2. Pioneer Credit

    Joined:
    1 March 2016
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    We are sorry to hear that you have been unhappy with your experience dealing with our organisation. Pioneer Credit is committed to providing appropriate flexibility and understanding to our customers, so that they can progress to financial recovery under sustainable and manageable agreements.

    We encourage you to discuss this matter with us so that we can work together on reaching a mutually beneficial outcome.

    Kind regards
     

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