In 2013, we had a group of very well presented young men selling us the opportunity for cheaper power. Our power needs are quite substantial as we run a farm and an accommodation facility We have about 12 meters to be read and billed. We agreed to change supplier with the condition they would give us just 1 itemised bill each month. "Yes yes we can do that, no problem," they said. So we signed up. The first bill arrived, then another, then another until all 12 had arrived. By the time the last one was in the first one was overdue. I would get totally confused as to which meter was paid and which wasn't. Consequently one bill was paid twice and another overlooked. The Company pursued me via debt collectors for the one but kept the extra payment in their coffers not ever informing me that I had quite a large credit on one account although very insistent I pay the other. I knew in my mind how much I had paid and didn't think I owed them anything but still paid what was owing via the debt collector. Then this year I needed some extra cash and tried to apply for credit. I was knocked back because of a debt listed on Veda after a credit check. It was only in pursuing the power company that I found out that they still held a substantial amount of our money which they never told me about, more than enough to cover the debt that was owed. I have a bad credit rating, they have all that was owed to them and they have just refunded the money they owed. I think what they did was very wrong and wonder if I would be right to go for damages against the company. Bullying, breach of contract, withholding funds and personal damage because of the bad credit rating, not to mention stress and financial loss because I could not do what I needed to in my business without an extra injection of cash. If I had not applied for a credit card, I would never have found out about the extra money they were holding or the fact I had been listed as a credit risk with VEDA. I want my name cleared and I want them to compensate for the stress this whole thing has caused. Any thoughts?