Hi
I received a phone call from a collection agency a few days ago asking to pay off a debt of my mother's that had been handed to them from the Commonwealth bank. I told him that I had already made an arrangement with Commonwealth bank shortly after my mother passed away and gave him the details of the person who was handling the account.
Yesterday, the debt collector called me back and told me it was a different credit card held by Commonwealth bank (why would they give her another when she didn't pay off the first?) and he sent me an email with the debt info. I checked it over and it is in fact the same credit account for the same value except the credit company has added interest. I informed him it is the same credit card I have already paid off but have been told I have to pay their debt as they have rights to it.
Can they do that since I've already paid it? Isn't this something they should have to sort out with the bank as the bank never told me it had been handed to a collection agency?
I received a phone call from a collection agency a few days ago asking to pay off a debt of my mother's that had been handed to them from the Commonwealth bank. I told him that I had already made an arrangement with Commonwealth bank shortly after my mother passed away and gave him the details of the person who was handling the account.
Yesterday, the debt collector called me back and told me it was a different credit card held by Commonwealth bank (why would they give her another when she didn't pay off the first?) and he sent me an email with the debt info. I checked it over and it is in fact the same credit account for the same value except the credit company has added interest. I informed him it is the same credit card I have already paid off but have been told I have to pay their debt as they have rights to it.
Can they do that since I've already paid it? Isn't this something they should have to sort out with the bank as the bank never told me it had been handed to a collection agency?