LawAnswers.com.au - Australia's #1 Legal Community

LawAnswers.com.au is a community of 10,000+ Australians, just like you, helping each other.
Ask a question, respond to a question and better understand the law today!
Join us, it only takes a minute:

NSW Car Insurance Company Requesting Further Details after Payout

Discussion in 'Insurance Law Forum' started by Sorcha, 1 September 2014.

  1. Sorcha

    Sorcha Member

    Joined:
    1 September 2014
    Messages:
    2
    Likes Received:
    0
    Hi there,
    I was involved in a car accident in March where I pulled to the side of the road and did a U/turn and then turned it into a right turn down an adjacent street. There was no on coming traffic or cars behind me but when I was mid-turn a car that had passed me going in the opposite direction suddenly reversed up the road and totalled my car.

    The particular street I attempted to turn down was a no right turn street BUT she backed into me at speed.

    She was also on her red P plates and was no displaying any plates on her car and had a passenger. She admitted liability at the scene.

    My car insurance company paid out promptly, I told them all the info over the phone but now they're requesting more information. I'm worried that they might change their mind about who is liable?

    Advice please!
     
  2. John R

    John R Well-Known Member

    Joined:
    14 April 2014
    Messages:
    637
    Likes Received:
    165
    Hi @Sorcha,
    1. It is a common process for car insurers to regularly audit/review a selection of claims for a given period.
    2. On this basis, if you have been consistent and truthful in retelling the events surrounding the accident, assume that your claim file has been selected for audit/review and unless you believe their request/s are unreasonable, comply with their request for further information.
    Hope this helps. Please keep us updated with your progress.
     
  3. Tim W

    Tim W Lawyer

    Joined:
    28 April 2014
    Messages:
    1,713
    Likes Received:
    402
    I agree with @John R above.
    You do have a duty of compete good faith to your insurer,
    and on that basis, you should answer their questions.

    It might also be that both cars are with the same insurer
    (this happens often).
    So, while they appear to have paid your claim,
    given the facts of what happened,
    maybe they are not so sure about the other.

    In the alternative, consider also, the possibility
    that it might not be about you at all.
    It's possible that the other driver's/ car's insurer may be refusing to pay
    the other driver's (or other owner's) claim.
    So, your insurer may be seeking information from you
    at the request of the other insurer (if there is one).
     
    Nighthelyn and John R like this.
  4. Sorcha

    Sorcha Member

    Joined:
    1 September 2014
    Messages:
    2
    Likes Received:
    0
    Thank you so much for the advice!! It puts my mind at rest!!
     

Share This Page

Loading...